We are always happy to process returns providing the request is genuine and for the right reason. As online sellers, we must accept returns in line with consumer legislation.
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.
Defective, damaged, or incorrect items:
- If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.
- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
- To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 45 days to return or exchange the products.
- To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
Lost or damaged packages
- Please inspect the package or envelope for integrity prior to signing to receive the order. We recommend refusing the package if it has been opened or clearly resealed after being opened. Please keep in mind that the only authority permitted to open the package during transit is local customs. All packages opened by local customs will bear the company's stamp.
- Please contact us and send us a picture if your items arrive damaged. We'll work with you to develop a solution on an individual basis.
- We cannot accept returned items that have been opened or used unless the item arrived damaged or defective.
- Items returned in damaged or defective condition without their original packaging will not be refunded.
If a package is returned for the following reasons:
- The address provided to us via Lialay.com by the buyer was not correct.
- If the package once attempted to be delivered is unclaimed.
In these cases, we do not offer a refund.
We will offer the possibility to have the package re-shipped once postal services send it back to us. We will send a message to confirm the shipping address and shipping and handling costs need to be re-payed before we will send the package again.
- We offer 30 days return policy.
- We don’t accept return for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
- For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
- To return ( includes allergic reactions, for reasons beyond the certified quality of our product) an item, you must ship the package back to me AT YOUR EXPENSE and has to be done IN A TIME LAPSE OF 21 DAYS (after receiving your package).
- If we provide a refund, Subject to the product being unused and unworn with all the original tags intact as at the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
- Once your return is received and inspected, we will email you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, we will notify you.
- Shipping back the item is handled by the customer
- Your refund will be in the form of payment used for the purchase.
- Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.
Changes to this Refund Policy
We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at through contact us form.
This Document last updated on October 18, 2021
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